What is your Return Policy?
At Dead Bank Apparel, we understand that occasionally your item may not be exactly what you wanted. We can accept returns, and will issue store credit for the amount of the item(s) purchased and returned. Please review our full return policy below.
Returns are for store credit only! No refunds will be issued.
All returns/exchanges must be done within 21 days from original order date. If 21 days have passed since your purchase, we can’t offer you a credit or exchange.
If items appear worn, have makeup or other stains, your return WILL NOT be accepted and will be returned to you at your expense.
You may request a refund only before your item has been processed to be printed. Usually within 1-2 days after purchase. Once the item has been printed, there will be no refunds given, only credit.
NON-RETURNABLE:
Damages must be reported within 3 days of receiving merchandise. Please contact info@deadbank.optidigico.com for assistance.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items not meeting the above guidelines will be returned to you at your expense, after 30 days all non returnable merchandise will be donated.
How long does it take for my return to be processed?
Returns are processed within 5-7 business days of us receiving them. Please record your tracking information to see when it arrives.
We will send a confirmation email when your store credit is available.